$ads={1}
A fantastic opportunity has arisen for a Service Administrator for a family run mechanics in Sydenham to join a reputable team.
The core responsibility of this role is to provide and administer an excellent level of customer service and administration to enhance the customer experience.
- Paying £24,000
- Monday to Friday
- 8am to 5pm
*** Interested and want to know more information - Call Eva - 0203 973 1111 ***
Benefits:
- 22 days holiday rising with service, plus bank holidays
- Onsite Parking
- Employee Assistance Programme
- Staff discounts
- Ongoing support with Training and Development
- The opportunity to work in a great environment with great people
Responsibilities:
- Dealing with Customer face to face bookings and over the telephone, general enquiry telephone calls and emails in the Service Department then processing as required to book customers in according to their requirements, producing estimates for required works and forward diarising as necessary.
- Weekly processing of a database and Marketing with the system of Service and MOT reminder emails and letters, together with follow up processes comprising of telephone and email follow ups to ensure maximum booking potential.
- Producing job cards in advance, creating the job within their system, checking for workshop campaigns and ordering subsequent parts as required, together with checking each vehicle for tax and MOT.
- Ensuring that any new process or system introduced is implemented.
- To ensure that all guidelines are adhered to. This includes such thing as, Retails Service Pricing Database, Service Process, Handovers, Email and Letters and other communication.
- Deal with the wheel and tyre administration process.
- Help with any marketing actives or promotions for all departments as required.
- Monitor Parts on order process and rebook as parts become available.
- Help with general administration.
- Undertake any filing that is required for the Centre in the allocated are and correct system, (such as job cards, warranty, deal fines, etc. )
- Adhere to company policies and procedures at all times.
- Maintain good security and housekeeping.
- Carry out other duties as required from time to time.
- Ensure that safe working practices are employed in line with the Health and Safety legislation.
The successful candidate will have:
- Previous experience within the automotive trade desirable
- Previous experience in a customer facing/telephone role
- A First Class can do Attitude
- Be a Team Player
- Excellent Attention to Detail
- Great Computer Skills
- A Methodical Approach
- Be Approachable and Honest
- Excellent Communication
If you would like to speak to us about this Fantastic Job opportunity, please do get in contact with Top Jobs Group.
Top Jobs Group acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Top Jobs Group Ltd is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Top Jobs Group Ltd. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Top Jobs Group would love to get back to every applicant, but it isn't always possible. So, if you haven't heard from us within 2 weeks, please note that your application has not been successful on this occasion.
Top Jobs Group Ltd is a specialist agency supplying permanent, temporary and contractual staff within Commercial, Logistical & Industrial Sectors.
Job Types: Full-time, Permanent
Salary: £24,000.00 per year
Benefits:
- Life insurance
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
- Loyalty bonus
Work Location: In person
Reference ID: EVASYDEN
