IPL is a global leading sustainable packaging solutions provider that manufactures specialty rigid packaging products used in the food, consumer, agricultural, logistics and environmental markets. Sustainability is essential to the long-term success of our business. As a packaging company that develops plastic-based solutions for our customers, it is imperative that we meet the customer needs while being mindful of our operational impacts and the need to preserve our planet. We are committed to running our business responsibly and in ways that drive environmental, social and economic value for our stakeholders, including shareholders, customers, employees and local communities. We employ over 2,500 people in 20 manufacturing facilities, 2 corporate & sales offices and 3 R&D facilities across Canada, China, Europe, and the United States.
Read more about our story at: www.iplglobal.com.
The Customer Care Advisor role is a Full Time position reporting into the Customer Care Manager at our site in Leeds. You will be providing a retail support function for customers visiting our various online channels.
$ads={1}
This is a fantastic opportunity to join a growing company.
What the role entails
Working within the Customer Care Team, our customers will be your priority, ensuring that the customer experience is professional from beginning to end. You will be an experienced Customer Service Executive with a passion for providing a great service.
- Responding to inbound customer enquiries via telephone, email, and chat
- Providing product related advice to customers
- Processing orders via Shopify
- Working with suppliers to ensure delivery on time in full
- Processing any returns/refunds
- Working closely with the wider team to run our Amazon & eBay channels
- Administration duties, including communicating with customers and reviewing lead times, to ensure strict Amazon & eBay service levels are adhered to.
Key skills
- Computer Skills – Must be competent in all Microsoft Office applications
- Excellent Customer Service skills
- Excellent interpersonal skills
- Ability to work under pressure
- Prioritisation skills
- Able to work as part of team.
What’s in it for you
- Competitive salary
- Up to 7% matched contribution pension
- 4 x life cover
- Employee Assistance provider
- Company events
- Development opportunities.
