Customer Service Administrator

 

Mpeople Recruitment have a fantastic new opportunity for an experienced Customer Service Administrator to join a thriving manufacturing business based in Middleton (M24).

• Location: Middleton (M24)
• Salary: £21,500 - £23,500 DOE

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• Hours: 8.30am – 5pm, Monday to Thursday, & 8.30 – 4 Fridays

Working within a small team, your day-to-day duties as the Customer Service Administrator would include:

• Working closely with the sales team to provide administrative support
• Supporting customers on the phone, via email and face-to-face
• Accurately processing individual sales orders on the internal CRM system
• Producing and sending out quotations – most orders are bespoke and therefore require this
• Processing any credit notes
• Maintenance of set price lists
• Producing and sending out quotations
• Building and maintaining strong working relationships with customers (new and existing)
• Dealing with complaints and problem-solving
• Working closely with the production manager to ensure delivery dates are running to schedule
• Sales reporting as required – new customers, customer spend, monthly profits etc.

The required traits, skills, and background for this Customer Service Administrator role are:

• A minimum of 2 years’ experience within an administrative role is essential
• Experience within sales order processing is also desirable due to the nature of the role
• Experience within a manufacturing or engineering company is also advantageous
• Good numerical skills is essential for inputting metric/imperial sizes, working out quotations (profit margins), etc.
• The ability to manage your own workload and work independently is crucial, as well as being able to work well as a team
• Good communication and rapport building skills
• Attention to detail and accuracy
• Enthusiastic and a great work ethic

Please note that Mpeople cannot respond to all applicants due to the high volumes of CV's received on a daily basis. Should you not receive a response within 5 working days please accept that on this occasion your application hasn’t been successful. Mpeople wishes you all the best in your job search.

Job Types: Full-time, Permanent

Salary: £21,500.00-£23,500.00 per hour

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• Monday to Friday
• No weekends

Work Location: In person

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