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Wall Colmonoy Ltd is a leading global materials engineering group of companies engaged in the manufacturing of Colmonoy® surfacing and Nicrobraz® brazing products, precision castings, coatings, and engineered components across aerospace, automotive, glass container, oil & gas, mining, energy and other industrial sectors.
Wall Colmonoy Ltd has been making metals work harder since 1938. We melt, coat, join, cast and engineer metals for enhancing the wear life and operating performance of engineered components within all engineering sectors. Our products and services enhance customer productivity, through pro longing wear life of components. We strive to develop value-added solutions that help shape the future through a dedicated talented team, technical expertise and high-tech quality products.
Wall Colmonoy are currently recruiting a Customer Service Representative.
Job Purpose:
An integral member of the Customer Service Team tasked with providing excellent Customer Service.
CSR Responsibilities
· Process all customer enquiries and purchase orders in a timely manner.
· Take “ownership” of allocated customers – sales order processing, progress chasing quotations, handling in-bound enquiries, making outbound calls to customers, handling customer complaints.
· Develop strong interpersonal links with internal and external customers.
· Take responsibility for customer information in system, monitoring and updating to ensure accuracy.
· Work with supply chain and links to other departments - meet with production and logistics regarding customer order status.
· Achieve and ensure high levels of system and administration accuracy.
· Develop and build strong working relationships with external sales managers and with internal departments.
· Liaise with all other internal departments to ensure high level of service achieved and customer expectations met.
· Contribute to development of department by challenging current practices and identifying areas of improvement.
· Deputise for Customer Service Supervisor as required as Operations meetings.
· Promote Health & Safety in department.
Experience/Attributes
· Proven track record of customer service or internal sales role preferable
· High level focus on meeting/exceeding customer expectations
· Good IT skills including Microsoft Office
· Excellent interpersonal skills
· Willingness/ ability to learn.
· Foreign language skills desirable but not essential
· A person that thrives on challenges
· Process driven and great attention to detail.
· Good communication and organisational skills
· Able to prioritise and execute tasks.
· Effective at working independently and working as part of a team.
· Ability to analyse and interpret data.
· Able to meet deadlines and work under pressure.
The above statements are not intended to be an exhaustive list of all duties and responsibilities required. The company will reasonably require you to perform other duties from time to time, as necessary, to meet the needs of the business.
Hours of work: 38 hours per week
08.00 - 16.30 Monday to Thursday
08.00 - 14.30 Friday
30 minutes unpaid lunch daily
Job Types: Full-time, Permanent
Salary: £24,000.00 per year
Benefits:
- Company pension
- Life insurance
- Sick pay
Schedule:
- 8 hour shift
Work Location: Hybrid remote in Swansea SA8 4HL
Application deadline: 27/08/2023
